Privacy Policy

Privacy Policy – Fresh Select Market

Effective Date: 22 April 2026

1. Introduction

Fresh Select (“we”, “our”, “us”) operates the website https://freshselect.co.zw and a physical store located at 68 Stortford Road, Malbereign, Harare, Zimbabwe.

We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner in accordance with applicable laws, including the Cyber and Data Protection Act [Chapter 12:07] of Zimbabwe.

By using our website or purchasing from us, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect and process the following types of personal information:

2.1 Information You Provide

Full name
Phone number
Email address
Delivery address (Harare only, currently)
Billing details
Order and purchase information
Messages or inquiries submitted via the website or WhatsApp

2.2 Information Collected Automatically

Pages visited and browsing behavior
Cookies and tracking data

2.3 Payment Information

Payments are processed through a secure third-party provider, PayNow . We do not store full card or payment details on our servers.

3. How We Use Your Information

We use your information to:

Process and deliver orders within Harare
Communicate with you regarding orders, inquiries, or support
Comply with legal and regulatory obligations

4. Delivery Scope

Fresh Select currently provides delivery services within Harare only.

If you provide a delivery address outside Harare, we may not be able to fulfill your order.

5. Sharing of Information

We may share your information with:

Delivery personnel or logistics partners
Payment processing providers
Legal or regulatory authorities when required

We do not sell your personal data to third parties.

6. Cookies and Tracking Technologies

Our website uses cookies to:

Improve user experience
Remember your preferences
Analyze website traffic

You can disable cookies through your browser settings, though some features may not function properly.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. However, we only intend to keep your data during the processing of your order until completion.

However, no system is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal data only for as long as necessary to:

Fulfill orders
Comply with legal obligations
Resolve disputes

9. Your Rights

Under applicable data protection laws, you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Object to or restrict processing
Withdraw consent where applicable

To exercise your rights, contact us using the details below.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

11. Children’s Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children without parental consent.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

13. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

Fresh Select

68 Stortford Road,
Malbereign,
Harare, Zimbabwe